Office Policies

Practitioner/Clinic Name: Jennifer Sheets, LMT

Contact Information: Voicemail: (585)953-1734 email: jennifersheets@massagetherapy.com

Please be advised of the policies for this office. Your signature below signifies acceptance of these policies and understand that full session fees may be due for canceled/missed appointments and tardiness. 

Tardiness: 15 Minute Window for Arrival

Appointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals. I require a set amount of time between clinic times to properly clean and disinfect the room between clients. Beyond 15 minutes late, you'll be considered a No Call/No Show and be responsible for the full session fee. Please be on time to your appointment.

Cancellation/Rescheduling: 48 Hour Policy

If you need to reschedule for whatever reason, especially if you are not feeling well, I understand. I request that you contact me as soon as possible to reschedule. (Review Illness Policy) To further support you, there will be no penalties for cancellations at this time due to any illness related cancellations.

Chronic Rescheduling:

While rescheduling is a normal part of life and practice, chronic rescheduling is not. Frequent rescheduling negatively impacts my practice and the ability for others to schedule available clinic times. The full session fee will be charged and you may be blocked from self scheduling online. The online scheduling that I offer is a great tool that allows you to coordinate your appointment to fit your personal calendar. 

No Call/No Show:

The key element is communication. The policy on no call/no show for appointments will continue to apply. In the event that you do not call to cancel and fail to show for your appointment, the full session fee will be due. If you have a Gift Certificate or Treatment Package, the session fee will be deducted. If you prepaid for the session, it will not be refunded. If payment has not been taken, you will be billed and/or future sessions will require pre-payment to schedule. 

Illness:

Massage/bodywork is not appropriate care for infectious or contagious illness. Avoid worsening your illness and spreading it, by canceling your appointment as soon as you are aware of an infectious or contagious condition. If it breaches the 48-hour notice period, the session fee may be waived due to illness. Please contact me as soon as possible, no less than 1 hour before your appointment. Emailing me for short notices, will cause significant delay in communication. For short notice cancellations, please send a text or leave a voicemail at (585) 953-1734.

Prescriptions/Physician Approval (written):

If you are to receive massage therapy by the advice of your doctor, you or your doctor must send documentation directly to me. You may also bring it to your appointment. ( email: jennifersheets@massgetherapy.com )

Minors and those requiring a Guardian:

Anyone under 16 or otherwise requiring a guardian, must be accompanied by that guardian for the entirety of their appointment. All forms and the requested appointment must be in the name of the Client to receive treatment, just like at a doctor's office. 

*Gift Certificates:

Expired Gift Certificates will be refunded to the buyer by the method they were purchased. Remaining Package balances will be first prorated as individual sessions before a refund may apply. Should service fees change, the dollar value of the Gift Card remains and clients can pay the difference in office.  

By signing below, I understand the above stated office polices. In the event that the Client is a Minor, the Guardian must sign.